About
About Voice of the People.
Voice of the People is Sri Lanka's national public-issue reporting platform, built to close the gap between citizens and the government authorities responsible for maintaining public infrastructure and services across all 25 districts.
Our mission
Transparent, accountable public service.
Sri Lanka's citizens deserve to know that when they report a public issue, it reaches the right authority, gets acted on, and gets resolved — with full visibility at every step.
Voice of the People was established under the Ministry of Local Government to create a single, unified channel for public-issue reporting across local, district and provincial authorities. Before this platform, reports were fragmented across phone lines, walk-ins and paper forms — with no way to track progress or hold departments accountable. Voice of the People replaces that with a transparent, real-time digital workflow that works for both citizens and government staff.
How it works
How it works · in detail.
Citizen submits a report
Any citizen submits an issue with a description, photo and location pin. No account is required. A unique reference number is issued immediately. Anonymous reports are fully supported.
Automatic routing
The system routes the report to the relevant local authority, municipal council or provincial office based on the location and issue category. Electrical issues go to the Electrical department; drainage issues go to Engineering — automatically.
Work order created and assigned
Authority staff generate a formal work order, assign it to a department and personnel, and set a resolution target. The citizen's report is now a tracked government task with a named owner.
Real-time status updates
As work progresses, status updates are posted by the assigned department. Citizens receive notifications at each stage — pending, in progress, on hold or completed. A two-way messaging channel is available for authenticated users.
Resolution and closure
When the issue is resolved, the citizen is notified and invited to rate their experience. Resolved issues remain publicly visible as a record of completed government work.
Platform statistics · Impact since launch
Issues resolved
▸▸▸
Since platform launch
Average resolution
▸▸▸
National average
Resolution rate
▸▸▸
All time
Authorities connected
▸▸▸
Local, district & provincial
Total reports
▸▸▸
From all 25 districts
Languages supported
▸▸▸
English, Sinhala, Tamil
Privacy & anonymity · Your data, handled responsibly
Anonymous reports are fully anonymous
If you report anonymously, no personal information is stored. Your IP address is not linked to your submission. Only your reference number connects you to your report, and it is never shared publicly.
Signed-in accounts are secure
If you create an account, your name and contact details are visible only to you and the relevant authority handling your report. Your identity is never displayed publicly on any issue page.
Aggregated data is used for analytics only
Issue data is aggregated for the analytics and reporting dashboards used by government management. This data contains no personally identifiable information.
No data is sold or shared with third parties
Voice of the People does not share, sell or transfer citizen data to any private party. Data is stored on government-managed infrastructure within Sri Lanka.
Contact & support · Get in touch
General enquiries
info@voiceofthepeople.lkReport a platform issue
support@voiceofthepeople.lkMedia & press
media@voiceofthepeople.lk